Disney + free 6th months won't activate

[ROB1973]

My disney+ will not activate when in my o2 click on activate and get error404 message come up it. It also says

Before you start using this extra you must activate it in our partner's page. Once you have activated your extra you will be able to use it immediately but it might take 24 hours for it to show as active on My O2  how do I do that download disney + app and put in email and password but says it cost 7.99 a month or 79.90 a year 

[MI5 · Accepted solution]

@ROB1973 

Try the link on your phone using mobile data (not wifi).

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[ROB1973]

There social media team is resting lol

[MI5]

I had a reply earlier from them pretty quickly but it will depend on how busy they are.

[ROB1973]

Received this message from there Facebook page this morning

Hello Robert, thanks for the details. This offer is very popular at the moment and there is a huge demand for activating this service. Please keep trying throughout this week.

[PaulD1]

Did you get the issue resolved 

[jonsie]

This is an ongoing issue that O2 are aware of and are investigating

No updates as yet I'm afraid