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Disney+ extra

Papercut
Level 1: Joiner
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Registered:

I was a Disney+ subscriber but due to receive info as extra cancelled subscription so that I could apply extra. When tried to do because email already registered it won’t recognise as new customer and keeps wanting me to renew as old customer? Missing out on extra and being able to stream Disney+. Can anyone please help?

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MI5
Level 94: Supreme
  • 127509 Posts
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Registered:

@Papercut 

I've always used the same email address but you need to wait until the subscription has expired before you can redeem the next free offer.

Otherwise, register with a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Papercut 

I've always used the same email address but you need to wait until the subscription has expired before you can redeem the next free offer.

Otherwise, register with a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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