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Disney+ extra

Papercut
Level 1: Joiner
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Registered:

I was a Disney+ subscriber but due to receive info as extra cancelled subscription so that I could apply extra. When tried to do because email already registered it won’t recognise as new customer and keeps wanting me to renew as old customer? Missing out on extra and being able to stream Disney+. Can anyone please help?

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MI5
Level 94: Supreme
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@Papercut 

I've always used the same email address but you need to wait until the subscription has expired before you can redeem the next free offer.

Otherwise, register with a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152203 Posts
  • 651 Topics
  • 29009 Solutions
Registered:

@Papercut 

I've always used the same email address but you need to wait until the subscription has expired before you can redeem the next free offer.

Otherwise, register with a different email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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