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Disney+ & Family plan discount forgotten

CMG83
Level 1: Joiner
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Hey I was told £2 discount for Disney was compatible with family plan but my 20% discount was not calculated on my first bill since adding Disney as an extra. Anyone any suggestions as I can’t contact o2 due to lockdown to sort
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Cleoriff
Level 94: Supreme
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@CMG83 

You need to contact O2

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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There has been a few of these lately. Apparently the system will knock off one of the discounts when Disne + discount is added. I'm not sure what customer service are doing in these circumstances.

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