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Direct debit change

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Octopus1
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on ‎19-07-2023 22:07

on ‎19-07-2023 22:07

Been informed by bank that a new direct debit is being set up, o2 haven’t sent me any info as to this happening. Can you confirm this is the case? 

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MI5
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‎19-07-2023 22:09 - edited ‎19-07-2023 22:10

‎19-07-2023 22:09 - edited ‎19-07-2023 22:10

@Octopus1 

New direct debits are set up when customers are moved to the new billing system.

You can confirm this by calling the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎19-07-2023 22:09 - edited ‎19-07-2023 22:10

‎19-07-2023 22:09 - edited ‎19-07-2023 22:10

@Octopus1 

New direct debits are set up when customers are moved to the new billing system.

You can confirm this by calling the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Octopus1
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on ‎19-07-2023 22:18

on ‎19-07-2023 22:18

Thanks for that, wasn’t aware and wondered what Telefonica new direct debit was . Saves me cancelling and having to set up again. Thanks

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MI5
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on ‎19-07-2023 22:36

on ‎19-07-2023 22:36

You're welcome @Octopus1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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