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Difficulty setting up iphone

Sal31
Level 1: Joiner
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I had an iPhone 13 delivered yesterday for my son to replace a broken phone. During set up, it has transferred everything from my husband's phone instead of my son's. It also won't activate sim card.

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MI5
Level 94: Supreme
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@Sal31 

You need to do a complete factory reset and start again using your sons apple ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147418 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Sal31 

You need to do a complete factory reset and start again using your sons apple ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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