Device is broken

[JacksDad]

Hello, 

One of the phones I have on contract with you - number [removed] is broken. Can I get this exchanged for a new device and continue to pay my contract? 

My number is [removed]. Please message or call me on this number. 

Thank you,

Max

[mod edit: these posts are viewable to the public so we've removed some personal phone numbers. Thanks 😊]

[gmarkj]

Unless you have insurance, either with o2 or another party, it is unlikely @JacksDad 

The other alternative is to upgrade one of your lines and get a new phone to use in place of the broken one.

[gmarkj]

Should also mention this is a customer community, so we can only offer advice and guidance. 

Should you with to speak to o2, all methods of doing so are in the guide below.

Guide: How to find help & contact O2