Deactivation package

[EL7]

I've had a message saying my order has been processed.

I haven't placed an order. The only thing I can find is a deactivation package. What is it?

[TallTrees]

Hello @EL7 

Welcome to the O2 community 

We don't have access to accounts or orders 

You need to contact o2 customer services Here 

Guide: How to find help & contact O2 

HOWEVER READ HERE contacts for o2 CS

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

It could be related to you being moved to the new billing platform, but best to check with O2.