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Data problem

Emcio
Level 1: Joiner
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My mobile data doesn’t work on my iPhone 13 pro. My wife connects normally but when it comes to 4G it says it’s connected but doesn’t work. Are there any ways to fix this?

Message 1 of 4
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MI5
Level 94: Supreme
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@Emcio 

Check guide here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Emcio
Level 1: Joiner
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I tried everything also I contacted with o2 they tell me that not seeing problem with it 🤷‍♂️
Also I do factory settings and still not working!and tried on another phone and is not data from sim unfortunately 

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MI5
Level 94: Supreme
  • 127445 Posts
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  • 22131 Solutions
Registered:

@Emcio 

Reset your network settings and if it still doesn't work get back onto O2.

If abroad you need the apn to be "mobile.o2.co.uk" but in UK it should be "idata.o2.co,uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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