Data not working

[Bh1000]

Hi I topped up today and non of my data was working I had no internet, I’ve even upped my tariff to £15 it still isn’t working… I then payed a bolt on for £5 and it’s still not working I want to go back to £10 bundle and I would like this checking asap as I’m always on the road and nothing works on my phone not even the 4G. Thanks

[Cleoriff · Accepted solution]

Hi @Bh1000 

This is a customer forum so you need to contact O2.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Paddiewack]

If you’ve topped up and your bundle is showing then unless there is a network issue(check the my network app) then your issue has to be handset related. Check to ensure you haven’t accidentally turned off mobile data. Unlikely but I’ve done it. Failing that it’s a call to customer service to sort things out.

Best of luck. 🤞