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Data not working

Sparkling44
Level 1: Joiner
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on ‎08-07-2024 10:24

on ‎08-07-2024 10:24

Hi, 

recently my data / 4g had been restricted because I hadnt paid the monthly bill but now its been paid and O2 have messaeged me saying the restrictions have been lifted but my data still doesnt work after waiting.

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MI5
Level 94: Supreme
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on ‎08-07-2024 10:26

on ‎08-07-2024 10:26

@Sparkling44 

You need to reboot your phone or contact O2 again to check.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎08-07-2024 19:08

on ‎08-07-2024 19:08

You can avoid similar issues in the future @Sparkling44 by setting up a direct debit :-

 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

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