Data isn’t working on new iPhone

[hollymurph]

I have a new iPhone 12 everything is working and WiFi fine but data isn’t so no 4g? Is there anything I need to do to make this work? 

thanks

[jonsie · Accepted solution]

If you are using the new sim provided with the phone, have you done a sim swap?

How to here:

Guide: Sim Swap: a mini guide 2017 update 

Otherwise

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this