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Data is very slow and cutting

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Charlie33
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on ‎01-09-2022 21:19

on ‎01-09-2022 21:19

The data network in Tottenham is very slow, and occasionally cutting. The mobile antenna is down for a couple of weeks already and no one attending to fix it.

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MI5
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on ‎01-09-2022 21:33

on ‎01-09-2022 21:33

@Charlie33 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, or report it through the My Network app https://www.o2.co.uk/apps/my-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎01-09-2022 21:33

on ‎01-09-2022 21:33

@Charlie33 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this, or report it through the My Network app https://www.o2.co.uk/apps/my-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Charlie33
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on ‎01-09-2022 22:58

on ‎01-09-2022 22:58

D958F000-DDDD-4ABC-9B37-9779DDEF8CC2.png

 as the screenshot explains, there is no issue with the account. It’s general maintenance fault what needs to be attended to fix. 
my apologies, if I wasn’t clear enough 

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MI5
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on ‎02-09-2022 07:58

on ‎02-09-2022 07:58

@Charlie33 

No it was perfectly clear.

You need to report it to O2 to get some traction on repairs.

You can also use the My Network app to report it. 

https://www.o2.co.uk/apps/my-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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