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Data in Europe

Vic1821
Level 1: Joiner
  • 1 Posts
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I am currently travelling in Portugal. Data roaming is ‘on’ on my phone. I am connected to the altice MEO network but not receiving data. 
help!

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MI5
Level 94: Supreme
  • 150380 Posts
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@Vic1821 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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1 REPLY 1

MI5
Level 94: Supreme
  • 150380 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@Vic1821 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
755 Views