on 25-08-2021 19:38
Hi my data ran out so I changed my tariff for more data. Though this now doesn’t start until next month so tried adding a bolt on to cover me and it won’t work. I need this for work so would appreciate a solution
thank you
Solved! Go to Solution.
on 25-08-2021 19:58
You can only make one change per month, so it's not possible to add a bolt on yourself.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 25-08-2021 19:58
You can only make one change per month, so it's not possible to add a bolt on yourself.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.