@Glenn123
If you have an iPhone, check that data is enabled for the apps by going to Settings >Mobile data and scrolling down.
Check for any network issues here O2 Service Status
and see guide here Guide: How can I sort out my network issues?
Finally, We’re just customers like you but it sounds like you may need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
