Data Speeds Being Throttled?

[pburke90]

I have a 40GB data package with O2. On the My O2 app they have it broken down in to 3 groups. A 10GB data allowance, a 20GB 'bonus data' and then another 10GB 'bonus data'. Not sure why, but whatever.

I have done some testing over the past few months. When I'm using my phone within the 10GB 'data allowance', everything is fine. Once I hit the 'bonus data' things grind to a halt. Apps take ages to load, videos are impossible to watch, so much buffering and the likes. Once my monthly bill date has been reached and I go back to the 10GB of 'data allowance', everything is fine again. The same thing happens me every month without fail. It's incredibly annoying.

I also get text messages to tell me I've used "80% of my data" yet checking the My O2 app tells me I have well over half of my allowance left (at least 20 GB of a 40GB package). What gives? Do O2 throttle speeds for "extra data" addons, and why is my data portioned out like that in my account when I should surely have  a simple 40GB of data allowance, no extra "bonus data" addons?

[Enlli]

Mine is 32Gb Data with another 32Gb as bonus through Volt

I've never checked but I don't seen to have a problem moving on to bonus data.

Make sure your data manager on your phone is set to near the maximum attedance.

[pburke90]

Another thing I have noticed is on the My O2 website, it displays my phones details such as name, IMEI etc, but they are incorrect. It is displaying my old phone that I haven't used in over 6 months. It was a Samsung phone but I am now using an iPhone. Both are phones I purchased from the manufacturer direct, not O2. I wonder if that has anything to do with it?

[MI5]

@pburke90 

You need the iData bolt on for iPhones which you wouldn't have had when using the Samsung.

Contact O2 to add it to your account.

Guide: How to find help & contact O2 

[pburke90]

I've just spoken to O2, I was told that there is no iData bolt on required any more, but their system also said my tariff is 10GB not 40GB. So they have escalated my query to the technical team and I'll hear back in 3-5 days...

[MI5]

---

@pburke90 wrote:

I've just spoken to O2, I was told that there is no iData bolt on required any more..........

---

lol 😂