on 21-12-2021 15:06
How do I get past the auto answer service when I ring 202 to speak to someone fed up with options and getting nowhere
Solved! Go to Solution.
on 21-12-2021 15:14
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
on 21-12-2021 15:14
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
21-12-2021 15:16 - edited 21-12-2021 15:23
21-12-2021 15:16 - edited 21-12-2021 15:23
@Sh31 If you can't get through to O2 on the phone you have the option of social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Edited to add: If your query is not account related you can also ask here.