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Credit Rating plummeted Erroneously

Lennamj
Level 1: Joiner
  • 2 Posts
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Hi, I opened two sim only accounts in December 2021 and after my wife’s number failed to port over within 7 days I closed both accounts. 

some weeks later I received a bill for £594.42. Obviously because the contracts were cancelled within the first 14 days this was an error. I called customer services and was assured it was all sorted. 14 days after the first bill I received an overdue notice. I called immediately and was assured again that everything was no sorted.

 

I didn’t receive any further bills or contact from O2 so assumed all was well. I checked my credit rating today however to see that it had dropped by 150 points due to three missed payments to O2. 

how can this get resolved? I don’t even have an account or number with O2 anymore to even check my account details.

 

 

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Cleoriff
Level 94: Supreme
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Hi @Lennamj 

You need to contact credit referrals

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Veritas Numquam Perit

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