cancel
Showing results for 
Search instead for 
Did you mean: 

Credit Check Fail.

erewego
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, 

I recently joined you O2.
My intention was to bring two numbers to the same account on Sim Only.
Less than an hour after passing a Credit Check for my first number I failed one for my next attempt on another number
I emailed the people at Credit Referrals about a week ago and have heard nothing. Apparently it is impossible to speak to them directly. 
O2 operators are very helpful but are unable to help.
I am 70 years old, own my own home, solvent and don't have any loans.
I was so concerned that I checked my credit score. It's 725 which apparently is OK. 
I don't really know what I can do now, if anything.
Can you folks help?
Message 1 of 11
1,471 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 146077 Posts
  • 636 Topics
  • 28106 Solutions
Registered:

@erewego 

Sorry, nothing we can do from here.

You need to wait for CFR to get back to you but if you leave it a month to apply again you will probably be accepted as the refusal will be due to to two checks in quick succession. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 11
1,256 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 146077 Posts
  • 636 Topics
  • 28106 Solutions
Registered:

@erewego 

Sorry, nothing we can do from here.

You need to wait for CFR to get back to you but if you leave it a month to apply again you will probably be accepted as the refusal will be due to to two checks in quick succession. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
1,257 Views

erewego
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, thanks for your reply.

I was hoping to grab a 'Black Friday' deal but I guess not now.

Regards.

Message 3 of 11
1,250 Views

MI5
Level 94: Supreme
  • 146077 Posts
  • 636 Topics
  • 28106 Solutions
Registered:

@erewego 

There's always a new offer.

Black Friday ain't all that it's cracked up to be.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 11
1,246 Views

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

@erewego did you get this solved? I'm in the same position and am wondering if you ever got a reply or if it worked after waiting a while? 

Message 5 of 11
1,221 Views

madasaf1sh
Level 76: Forum Legend
  • 10443 Posts
  • 56 Topics
  • 3057 Solutions
Registered:

@benlye 

 

o2 will never tell you why a credit application has been declined, but it could the 2 HARD credit checks in a small amount of time. 

 

You may have to wait 30 days

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 6 of 11
1,218 Views

benlye
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

I know what the standard line is, and I understand why O2 do it but I'm hoping someone who has been through this can update with their outcome and how long it took.

 

People who have posted about this problem seem to go quiet which makes me think they they eventually do get a response.

 

I'm just hoping that there are rational human beings somewhere who can be convinced that we're not trying to commit fraud, just trying to set up multiple contracts for family members. 

Message 7 of 11
1,215 Views

Rusty313
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Do you have an update on this? Going through the same pain trying to get an Apple Watch on my account the same month I joined o2

Message 8 of 11
1,192 Views

erewego
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Rusty.

I have been told to wait 30 days before trying again.

I am going in store rather than online to apply again next Tuesday.

I will let you know how it goes.

If I'm refused again there is a Vodafone store opposite the O2 store.

Enough is enough.

I get the impression that 'front line' staff aren't big fans of the Credit people.

Message 9 of 11
1,184 Views

erewego
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi again.

Tried again after 32 days. Rejected again.

Went to Lycamobile. No problems at all, same network, much cheaper.

Enough is enough.

 

Message 10 of 11
1,160 Views