on 14-09-2023 08:04
In the past week or so, it's become next to impossible to send text messages, why is this? My device works perfectly and has never had an issue before.
Sending a simple message takes several attempts now and incoming messages appear delayed and out of sequence from the conversations I am having.
Why is coverage now so poor? Based on my current experience of this is service, it doesn't warrant the cost.
Solved! Go to Solution.
on 17-09-2023 16:01
on 17-09-2023 16:01
You can test you handset by borrowing a SIM or by buying a PAYG SIM on another network and seeing how that works.
on 14-09-2023 08:54
Is this one place or wherever you go. It does not seem like a coverage issue. If you can make calls or have data SMS should go.
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Maybe worth contacting O2
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
17-09-2023 01:08 - edited 17-09-2023 01:10
17-09-2023 01:08 - edited 17-09-2023 01:10
It's typically in one place (where I live and work), but occasionally the problem does occur elsewhere. Everything was fine until a few days ago.
One of my friends on a different provider was also having same problem.
With the amount of trees being cut down locally, I am assuming this is a 5G issue? (I'm on 3/4G)
I can make and receive calls, not tested data as I don't use it but sms is important.
on 17-09-2023 10:12
on 17-09-2023 10:12
SMS is a strange one as usually messages go even when you can't call.
Don't know if this will help
Guide: How can I sort out my network issues?
Maybe worth
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.
on 17-09-2023 16:01
on 17-09-2023 16:01
You can test you handset by borrowing a SIM or by buying a PAYG SIM on another network and seeing how that works.
on 17-09-2023 18:49
on 17-09-2023 18:49
Thanks Oxonian, yesterday I used the O2 network status tool to check my postcode and sure enough there is a red marker on my exact location, stating that data is affected due to it being a high traffic area (I live in a rural town which is no way dense or over populated) This baffled me somewhat as to my understanding SMS was using a different protocol entirely. But it's clear the location I'm at is flagged as being problematic, despite not really knowing why. As mentioned previously with the trees being felled locally, I am sure this is more to do with 5G roll out and tweaking than anything actually changing on the carrier service.
Had I not discovered this information I would have taken your advice and got the SIM but for the moment reverting to internet based messaging to be on the safe side. Cheers.