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Exosome72
Level 1: Joiner
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In the past week or so, it's become next to impossible to send text messages, why is this? My device works perfectly and has never had an issue before. 

Sending a simple message takes several attempts now and incoming messages appear delayed and out of sequence from the conversations I am having.

 

Why is coverage now so poor? Based on my current experience of this is service, it doesn't warrant the cost.

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Oxonian
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@Exosome72 

 

You can test you handset by borrowing a SIM or by buying a PAYG SIM on another network and seeing how that works.  

View solution in original post

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Enlli
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Is this one place or wherever you go. It does not seem like a coverage issue. If you can make calls or have data SMS should go.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Maybe worth contacting O2

Message O2 on
(Facebook) (https://o2uk.co/O2CFB
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Exosome72
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It's typically in one place (where I live and work), but occasionally the problem does occur elsewhere. Everything was fine until a few days ago.

One of my friends on a different provider was also having same problem.

With the amount of trees being cut down locally, I am assuming this is a 5G issue? (I'm on 3/4G)

I can make and receive calls, not tested data as I don't use it but sms is important.

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Enlli
Level 69: Guiding Light
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SMS is a strange one as usually messages go even when you can't call.

Don't know if this will help

Guide: How can I sort out my network issues? 

Maybe worth

Message O2 on
(Facebook) (https://o2uk.co/O2CFB
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 37: Blazing a Trail
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Registered:

@Exosome72 

 

You can test you handset by borrowing a SIM or by buying a PAYG SIM on another network and seeing how that works.  

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Exosome72
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Thanks Oxonian, yesterday I used the O2 network status tool to check my postcode and sure enough there is a red marker on my exact location, stating that data is affected due to it being a high traffic area (I live in a rural town which is no way dense or over populated) This baffled me somewhat as to my understanding SMS was using a different protocol entirely. But it's clear the location I'm at is flagged as being problematic, despite not really knowing why. As mentioned previously with the trees being felled locally, I am sure this is more to do with 5G roll out and tweaking than anything actually changing on the carrier service.

 

Had I not discovered this information I would have taken your advice and got the SIM but for the moment reverting to internet based messaging to be on the safe side. Cheers.

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