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Coverage in Jersey, Channel Islands

daveg101
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I migrated to O2 from Virgin Mobile earlier this year.

With Virgin Mobile I was unable to get coverage when on holiday in Jersey. Will my O2 SIM now allow me to use my phone when I'm roaming in Jersey?

 

Thanks

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MI5
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@daveg101 

Yes, you can use your allowances up to 25gb of data.

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@daveg101 

Yes, you can use your allowances up to 25gb of data.

https://www.o2.co.uk/international/using-your-phone-abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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daveg101
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Thanks for replying.

I understand about the allowance, however I was wondering about coverage.

When I had Virgin mobile I could only use my phone in the hotel using their wifi/internet. Outside the hotel I was unable to connect to anything via 4g.

So I was wondering if O2 coverage in Jersey would be different and I could get coverage via 4g when I was out and about?

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MI5
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@daveg101 

Yes, you should be able to use your data the same as at home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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It was a side effect of Virgin using a Belgian SIM. The SIM thought IOM and the CI's were UK and you were not roaming whereas the networks saw the opposite. It particularly effected iPhones.

Virgin knew about this for a long time and categorically denied this was the case. However, they finally admitted it around six months ago.

If you could connect, Virgin charged for roaming, O2 don't 


@daveg101 wrote:

Thanks for replying.

I understand about the allowance, however I was wondering about coverage.

When I had Virgin mobile I could only use my phone in the hotel using their wifi/internet. Outside the hotel I was unable to connect to anything via 4g.

So I was wondering if O2 coverage in Jersey would be different and I could get coverage via 4g when I was out and about?


 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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@daveg101 

 

>> I understand about the allowance, however I was wondering about coverage.

 

I spent some time in Jersey in 2018. I bought a PAYG SIM from Jersey Telecom (JT) and 4G coverage was good in the vicinity of the airport, in St Helier and in other urban areas. It was inconsistent in rural areas, but no different to my experiences in the UK. 

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