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Corporate VPN Blocked

ZG
Level 1: Joiner
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on ‎21-07-2020 16:36

on ‎21-07-2020 16:36

Hi,

 

My corporate VPN is being intermittently blocked by O2. The same issue does not occur on other mobile networks.

 

I have raised a ticket with O2 which is still open.

 

Has anyone experienced this issue before and, if so, what was the resolution? This is affecting 10-20 users at my company who may have no alternative but to switch to another mobile network provider if the issue cannot be resolved as it impedes their ability to trade in the markets.


Thanks

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MI5
Level 94: Supreme
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on ‎21-07-2020 16:54

on ‎21-07-2020 16:54

@ZG 

Sounds like something we could raise on the community for investigation for you.

I'll tag @Martin-O2 @Marjo and @LukasB for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ZG
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on ‎21-07-2020 16:55

on ‎21-07-2020 16:55

Thank you!

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LukasB
Former Staff
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on ‎21-07-2020 17:14

on ‎21-07-2020 17:14

Hey @ZG I will send you a private message on here as I will need some details!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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ZG
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on ‎23-07-2020 13:36

on ‎23-07-2020 13:36

Still waiting on a resolution for this. I received a voicemail from O2 asking me to call Customer Services to request the vpn.o2.co.uk APN to be activated but after calling Customer Services numerous times none of the agents even know what an APN is so they are unable to help.

 

I am hoping someone more technical can help me directly as going through Customer Services is just not working.

 

Given my experience so far, I am inclined to recommend that the affected users switch to a different mobile network as it has been far too time consuming trying to get O2 to resolve this.

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