Contract

[LA1]

I am out of contract on 06032020, I have bought a new phone myself,new number had an updated better offer SIM still with 02 I cannot get in touch with anybody yo cancel my old contract I have been trying for 3 weeks I am now paying two bills can someone give me any advice please

[Cleoriff]

@LA1 

You can cancel by text Guide: Cancelling Your Contract 

[MI5]

@LA1 

Guide: Cancelling Your Contract 

[LA1]

I will just reiterate, I have had new phone and new 02 SIM.and new number, my old phone 02 SIM died i cannot cancel my contract for old phone I have tried ringing and messaging every day I can't turn my old phone on to receive a 4 digit number to link to the phone I want to cancel x any further ideas ? X

[MI5]

@LA1 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

Keep trying.

[LA1]

Thank you I have spoken to someone and cancelled...30 day notice but thank you again x

[Cleoriff]

@LA1 

Good news

[MI5]

Good to hear mate.