Contract to pay as you go

[RH999]

I rung yesterday to move my number (with o2) to an o2 pay as you go sim

I have had no confirmation my contract ended yesterday and that a transfer of numbers was going to happen.

I have tried to call my number with my old sim it doesn't work so i have put my new sim in and tried, still does not work.  

I've not had anything from o2 by means of support. What is happening?!

[Enlli]

Have you activated the new SIM by choosing a plan and topping up?

Guide How to Top Up (PAYG) 

[MI5]

@RH999 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2