Contract termination and direct debit cancellation

[Cristina_M]

Hello!

I've recently asked for my contract to be terminated as I moved abroad and I'm no longer using my O2 number. Before receiving notice from the provider on my contract termination I've cancelled my direct debit with which I was paying my monthly bill. Now my bill is overdue, I've received an email from O2 saying I shouldn't have had cancelled my direct debit and I am struggling to re-instate it as my number is now no longer usable.

Could anyone please assist me with this situation please?

Thank you so much in advance!

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

 Or give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Breanna]

Hi @Cristina_M were you able to get in contact with someone about this?