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Continuing order after payment?

Biggsey
Level 1: Joiner
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Hi there, about 2 hours ago I tried to continue my order for the new iPhone, on step 2 of 4 (payment) I entered my card details, had the “please wait” screen. The next screen told me the session had timed out. Upon going through steps 1 and 2 again I checked my bank to make sure everything was ok just in case, and the upfront cost was already deducted. I now have nothing in my basket either. Is there a way to get to back to step 3/4 and continue my order since the money is already deducted? 

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Cleoriff
Level 94: Supreme
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@Biggsey 

No don't try again. You need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

They open at 8am in the morning and that's usually the best time to call

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112469 Posts
  • 801 Topics
  • 6699 Solutions
Registered:

@Biggsey 

No don't try again. You need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

They open at 8am in the morning and that's usually the best time to call

Veritas Numquam Perit

Girl in a jacket
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