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Contacting O2 re repair

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Redmitch78
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on ‎29-03-2022 13:31

on ‎29-03-2022 13:31

Got an upgrade some time ago, phone not working correctly, camera keeps crashing.  How do I send back for repair?  Passed the 30 days limit but I have insurance.  Everytime I click on 'contact us' it takes me round in circles, can't see a number or email to get the bag sent out to send phone back.  Thanks

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madasaf1sh
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on ‎29-03-2022 13:36

on ‎29-03-2022 13:36

@Redmitch78 

 

The contact number is on the contact us page which is linked to on every page the number to call is 0344 809 0202 or 202 

 

There is no email support with o2.

 

It might also be better to contact the manufacturer as they might be able to get it fixed quicker. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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on ‎29-03-2022 13:36

on ‎29-03-2022 13:36

@Redmitch78 

 

The contact number is on the contact us page which is linked to on every page the number to call is 0344 809 0202 or 202 

 

There is no email support with o2.

 

It might also be better to contact the manufacturer as they might be able to get it fixed quicker. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Redmitch78
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on ‎29-03-2022 13:40

on ‎29-03-2022 13:40

Thank you, couldn't see any number, everytime I clicked 'contact us' took me to a page to pick a topic, no number.  Also I have insurance with O2 so not paying for repair.  Thanks

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MI5
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on ‎29-03-2022 13:41

on ‎29-03-2022 13:41

@Redmitch78 

Insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Redmitch78
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on ‎29-03-2022 13:45

on ‎29-03-2022 13:45

Thanks but the contact us tab just takes me to the page I mentioned before.  Got a number, will call thank you.

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