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Connectivity issues

SB_23
Level 1: Joiner
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I recently replaced my huawei hand set with an i phone 12 from O2 and upgraded my plan. When at football match i cant get any connection despite other around me having no problem and being able to with my old handset. I have tried the self help measures but nothing works. I feel i may be missing something . It is very frustrating as new phone less satisfactory than old one . I appreciate signal strength varies, but everyone else is ok although I don’t know what network they are on 

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MI5
Level 94: Supreme
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@SB_23 

It could be a temporary mast issue in that location or an oversubscribed network.

Guide here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@SB_23 

It could be a temporary mast issue in that location or an oversubscribed network.

Guide here Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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