Connect new sim card to network

[Bigdub71]

I was with virgin mobile and now with O2 but sim card won't connect to network 

[Cleoriff · Accepted solution]

Hi @Bigdub71 

All info in this guide Guide: Migration & porting into O2  

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.