Complaint - Signal and Data connectivity

[SMBryant02]

I have constant issues with being unable to dial out or answer calls and when I am able to, they can't hear me or vice versa. I have no data coverage anywhere I go. I am extremely frustrated by this (obviously) and ideally want to know my rights to cancel the contract. People that work in two stores I have been into simply fob me off and say just "look online and make a complaint". And I even had "Yeah I know it's rubbish isn't it but you've got to live with it". Can someone please help!!!???

[Bambino · Accepted solution]

@SMBryant02 This is a customer community. We can provide these guides:

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

If you want to lodge a formal complaint, see this: How to Complain | Help | O2

[MI5]

@SMBryant02 

If you're in an area with little to no service there's not much you can do unfortunately.

Your only option is to pay off your device plan and switch to a network that does have service.

Try PAYG sims first from other networks to find a suitable one.