Claiming free reward

[Springbank]

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

[Cleoriff]

Hi @Springbank 

It may well be out of stock.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[madasaf1sh · Accepted solution]

@Springbank 

You need to claim it from Samsung, as per the terms 

Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or Republic of Ireland residents (18+) only or registered companies in the same.  Purchase a new Samsung Galaxy Tab S7 FE from a participating retailer between 13/10/2021 –  16/11/2021 and claim a Samsung Galaxy Book Cover Keyboard by redemption. No cash alternative. Participants must complete the online claim form at www.samsungpromotions.claims/galaxytabcover  to upload proof of purchase and provide all other required information (Claim). All Participants must claim within 60 days of purchase.  Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 250 Claims per company participant. See www.samsungpromotions.claims/galaxytabcover for full Promotion terms. 

UK data only. Fair Usage policy applies. Devices are subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefónica UK Ltd, SL1 4DX. Telefónica UK is authorised and regulated by the FCA for consumer credit and insurance. Terms apply, see o2.co.uk/terms.