Charged for services I don't have

[AS1970]

Hi, 02 are charging me £9.99 a mth for netflix I don't have, it's been confirmed by Netflix that they aren't taking the money this has been going on since 12/2017 just found out when I went to upgrade my daughters phone so far 02 has taken £457.97 🙈🤔🤔

[Bambino · Accepted solution]

@AS1970 You didn't notice this for four years? I'm not sure they'll do anything about your taking this long to discover the error, but you may as well ask.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

All o2 do @AS1970 is process the information received from Netflix, so it could be for an account not in your name, that someone in your family has setup.. 

Netflix can't and wont tell you who, as that would be a data breach. 

If you haven't noticed for 4 years o2 won't do anything as you should have noticed and reported it after the first few months..