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Charged Twice

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RFearon
Level 1: Joiner
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on ‎16-12-2021 15:07

on ‎16-12-2021 15:07

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare.  They are great at taking money but the support is a shambles.

 

Does anyone know what the best way forward is?

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jonsie
Level 94: Supreme
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on ‎16-12-2021 15:31

on ‎16-12-2021 15:31

You should have two direct debits

One for the phone and one for the airtime

Guide: How does O2 Refresh work? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎16-12-2021 15:31

on ‎16-12-2021 15:31

You should have two direct debits

One for the phone and one for the airtime

Guide: How does O2 Refresh work? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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