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Changing to a sim only after my contract

Playle213
Level 1: Joiner
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Today I requested to change to a sim only plan as my contract was over. I had this all set and agreed and was told I needed to use a new 5g sim as I was getting a new iPhone. This will arrive in 1-3 days and I was told my current sim would still work. However it has stopped working and I am now unable to download the my o2 app to my new phone as it require a verification to be sent to my number which I obviously cannot receive currently. I need my old sim reactivated until the new one is ready. 

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MI5
Level 94: Supreme
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@Playle213 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Playle213 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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