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Changing from old provider, cannot receive security text to allow me to access the app/my o2

cobblets
Level 1: Joiner
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I am switching from old provider and was hoping to use esim. I cannot access my o2 account as old provider has been cancelled before new sim installed, so cannot receive 6 digit security code texts

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MI5
Level 94: Supreme
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@cobblets 

The easiest way forward is to go in store with photo ID.

If that's not possible, you'll need to contact O2.

All ways here Guide: How to find help & contact O2 

Guide: A Guide to Skype if needed to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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