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Changing billing date

Shona95
Level 1: Joiner
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Does anyone know how I can change my billing date which doesn't involved me sitting on the phone for half an hour and still not getting an answer from anyone after calling '202' thanks! Is there a way to do it online or via the app?
Message 1 of 6
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MI5
Level 94: Supreme
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@Shona95 

You'll need to call customer service. It's the only way.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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b4u2
Level 7: Part Timer
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@Shona95
You need to speak with customer service.
Message 3 of 6
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MI5
Level 94: Supreme
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slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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jonsie
Level 94: Supreme
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slow reader..... wink
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Message 5 of 6
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MI5
Level 94: Supreme
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Not 'arf 😛
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
216 Views