Change my tariff

[Ac4]

I need to change my tariff for a bigger data allowance.  I have checked online, phoned O2, and visited my O2 store in person but no-one seems to be able to change my tariff.  Help!

[Bambino]

@Ac4 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management Team) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[pgn]

Is your MyO2 app the latest version, and working, @Ac4? On mine I see on opening screen: