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Cellular Data shows to be connected but will not load

hh_
Level 1: Joiner
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Last week O2 said there were works in my area. As warned the cellular data went down but has not come back on for my phone ever since. I have contacted O2 and they say there is no issue with the network in my area. My phone shows 4G and 5G with full bars but will not load anything. It will load notifications from apps that require low data on the Lock Screen but won’t load anything else (WhatsApp, Instagram…). I have tried all the recommended techniques (Airplane mode, select O2, update Phone, turn on and off…) but yet still no luck.

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Enlli
Level 69: Guiding Light
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Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Download this to check and report 

https://www.o2.co.uk/apps/my-network

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@hh_ 

Try removing sim and wipe it with a soft dry cloth.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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