Cant get through to 02 customers services

[Stuart7]

Everytime i call 02 it tells me i could be waiting more than 15 mins then cuts me off i need to speak with someone urgent 

i dont mind waiting on hold but to get cut off without the choice is shocking

[Bambino · Accepted solution]

@Stuart7 Try the method below:

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also try customer service via social media: 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)