Cant enter competitions

[Anyone]

I cant enter competitions. Tried the app etc no luck.

[Anyone]

As above cant enter competitions. tried logging on to find answer no luck

[Cleoriff]

Hi @Anyone 

You may have a bar on your account. You need to contact customer services to lift it. Guide: How to find help & contact O2 

[jonsie]

Is this by text? Do you have a spend cap on the account as texts are chargeable.

Do you mean Priority.

Either way call CS

Guide: Coronavirus Community Help and Support 

[O2Stacey]

Hi @Anyone 

If you have a Spend Cap on your account you might find this is the reason why. You can see if you have a Spend Cap by logging into My O2 and looking under Bolt ons. Here is more info around Spend Caps https://www.o2.co.uk/help/account-and-billing/spend-cap

Also if you have a premium number bar on your account this could be the reason why. https://www.o2.co.uk/help/account-and-billing/premium-service-checker

Hope this helps

Stacey

[madasaf1sh]

@Anyone is this via the o2 priority app?

If so have you recently ported your number to o2 as it can take it a while for it to accepted by the app.