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Cant access app or view bill online

Liz2461
Level 1: Joiner
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on ‎04-02-2024 19:02

on ‎04-02-2024 19:02

I am unable to access the app, it keeps saying not available to me yet, I have been moved over to o2 for over a 1 year and have accessed it before, i can now no longer even view my bill or tarif details when logging in online too.

 

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MI5
Level 94: Supreme
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on ‎04-02-2024 19:10

on ‎04-02-2024 19:10

@Liz2461 

If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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