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Cannot send text from old style Nokia phone since December 2021

Hoppyshutch2001
Level 1: Joiner
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Hello I’m trying to fix my grandmothers old style Nokia handset, she can receive calls, make calls, receive text.

 

but…..when she replies to or tries to sent a text its just not leaving any of it!!!!

 

i cannot take it to the o2 store as they wont look at it as they need ID, i cannot take her as she is bedbound, she relies on this phone so not an option to purchase a new one or change her number…..as it will confuse the hell out of her….

 

please help me 

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MI5
Level 94: Supreme
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@Hoppyshutch2001 

Check this help here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Hoppyshutch2001
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Amazing! Thank you i will try this tomorrow when i pop over, thanks a million at my whits end with the whole thing 

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MI5
  • 127059 Posts
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Best of luck slight_smile

Good chance that it's got the wrong message centre number saved in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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