Cannot make international calls from international pre-pay sim

[Laurie1]

I haven't been able for a week now to make international phonecalls from my international sim. I can however receive them and national calls can be made. Postcode PE21 8PX, I have recharged & I do get this message on network status checker: 

''Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers are likely to be on the case already, and your service might come and go until we fix it.'' I've been trying to contact a relative abroad with health problems, which in the meantime passed away.... I cannot connect whatsoever,  I dial any number abroad and I get immediately busy tone and ''call failed'' ''try again''. Please advise, this is ridiculous. Thank you

[Laurie1]

Ah ok, I'll wait then for their call. Thank you very much, much appreciated .

[Laurie1]

Just saw your reply re: tarriffs.... um, no, the number I dialed is on O2 business contract. Mine is prepay international sim with 3000 minutes and text included for in within the network and reduced international rates (1p/min landline & 4p/min mobiles in the country I am calling) for £15 top up. I am to be contacted tomorrow and have it sorted... hopefully. Thank you

[O2Georgina]

Morning @Cleoriff  Thanks for the tag.

I am also going to tag @O2Ellie  as the rota has had a slight change

[Cleoriff]

Ah thanks @O2Georgina . I'm afraid if @O2Ellie is replacing @O2Lisa there is  lot of tagging to sort through from the weekend. (Sometimes we mentioned only one of you) )

[O2Ellie]

Thanks for the tag @O2Georgina 

@Laurie1 I will send you a private message now and we can look in to this further for you.

[Laurie1]

Replied in private Thank you

[O2Lisa]

Morning all 

Sorry for the change of plan @Cleoriff, I had some last minute days off, hope you're well 

[Cleoriff]

I'm fine @O2Lisa  and pleased you got to have some time off (could you ask our permission in future please?)

[O2Lisa]

I'll be sure to ask next time @Cleoriff 

[Cleoriff]

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@O2Lisa wrote:

I'll be sure to ask next time @Cleoriff 

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There you go. All sorted for the future @O2Lisa