Cannot make international calls & trouble signing in to my contract a/c

[AnneSmyth]

I changed from pay as you go international sim on July 10, 2023 to a contract with a bolt on for international calls.

I am having trouble signing in and constantly pushed me back to sign in several times before I get to view what I want.  It may be looking at the old pay as you go account which had the same phone number.

My spend cap would have been up on August 10 and a new month would begin but I have been Unable to make international calls with one exception.  I have need to be able to make these calls and it has been very stressful not being able to make these connections.  Can you please diagnose the problem and set the right functions so that I can use my phone.  Thank you.  Anne Smyth [Removed]

[MI5 · Accepted solution]

@AnneSmyth 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Flagged