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Cannot make calls. "it is not been possible to connect your call, please try again later".

Jad1
Level 1: Joiner
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on ‎01-10-2023 15:36

on ‎01-10-2023 15:36

Cannot make calls. when calling i get an automated response saying, "it is not been possible to connect your call, please try again later". However I am receiving calls and I am able to send and receive msgs 

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MI5
Level 94: Supreme
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on ‎01-10-2023 15:54

on ‎01-10-2023 15:54

@Jad1 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 41: Prodigal
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on ‎01-10-2023 20:11

on ‎01-10-2023 20:11

@Jad1 

You could try a different SIM, maybe a PAYG from another network, in your handset. 

If that allows you to make calls, it will eliminate your handset as being the cause of your problem. 

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madasaf1sh
Level 79: Lord of the Boards
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on ‎01-10-2023 20:15

on ‎01-10-2023 20:15

@Jad1 

 

Is it to a specific number that you are trying to call? 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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