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Cannot make an international call

Phone10
Level 1: Joiner
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As per many other people on o2 community I cannot make an international call despite purchasing the bolt on.

It seems really silly that the payment is taken when calls still cannot be made.

Please advise on how to unblock international calls and I would suggest some information / advice for customers at the time of the bolt on purchase! 

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MI5
Level 94: Supreme
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@Phone10 

Do you have a spend cap?

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147418 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Phone10 

Do you have a spend cap?

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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@Phone10 If you download WhatsApp and the people you want to call also have the app, you can call, text, or video call anyone anywhere in the world for free if you use a WiFi connection.

I DO NOT WORK FOR O2



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