Solved: Cannot check data or account on app

STEVIE3 · ‎10-07-2023

I can sign into App. But cannot check data or account. What am I doing wrong

gmarkj · ‎10-07-2023

If you have recently joined o2 @STEVIE3 and the information is not there then it might take a couple of days to settle down.

If you have been on o2 a while, then try logging out and deleting the app. Then reboot your phone and install the app again.

If that still doesn't work, you'll need to get customer services to look at your account. Call 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎10-07-2023

If you have recently joined o2 @STEVIE3 and the information is not there then it might take a couple of days to settle down.

If you have been on o2 a while, then try logging out and deleting the app. Then reboot your phone and install the app again.

If that still doesn't work, you'll need to get customer services to look at your account. Call 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2