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Can’t use replacement sim

Take
Level 1: Joiner
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I ordered replacement SIM card then received the new one but it’s not working 

How can I use this?

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MI5
Level 94: Supreme
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@Take 

Go in store with photo ID or contact O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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