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Can’t use internet abroad

BeckyL7744
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i am part of a business group account and do have international data as part of this already. So I don’t need bolt ons etc. however whenever I get abroad it never works! I need to do something to activate being able to actually use it and I can’t remember what cos it’s been so long since last holiday!! Thanks 

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jonsie
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If this is an iphone change the APN in settings to  mobile.o2.co.uk

 

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pgn
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Reboot the phone, and sometimes scan for available networks.

Depending where you are and what phone you have, you may need to step it down to 4G from 5G.

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Bambino
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@BeckyL7744 The number for business customer service is 8002, but I doubt you'll find anyone there today. It may be that roaming isn't enabled on your account. You can reach O2 via social media. They may be able to help you:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Edit: Actually, I just checked, and the business department were there today, but they closed at 16:00. They are available as normal tomorrow.

 

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RafaC
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Hey @BeckyL7744 were you able to sort it out?

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