Solved: Can’t top up

Oliver2607 · ‎04-10-2021

I am trying to top up my phone but it won’t let me it keeps saying my card details aren’t correct when they are?

MI5 · ‎04-10-2021

If this is a first top up, you need to use a voucher or call O2 to register your card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-10-2021

@Oliver2607

If this is a first top up, you need to use a voucher or call O2 to register your card.

Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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